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Privacy Policy for A Plus Physiotherapy and Wellness Centre and SMS Campaign Registration
Effective date: April 4, 2022
At A Plus Physiotherapy and Wellness Centre, we respect your privacy and are committed to protecting the personal information you provide when registering for our SMS marketing campaign. This Privacy Policy explains how we collect, use, and protect your personal information as part of our SMS campaign registered under The Campaign Registry (TCR) and outlines your rights regarding your information.
Information We Collect
When you opt-in to our SMS marketing campaign, we collect the following information:
- Mobile Phone Number: The phone number you provide when you opt-in to receive messages from us.
- Consent Records: We store the date, time, and method of your opt-in to comply with The Campaign Registry (TCR) and applicable regulations.
How We Use Your Information
We use the information we collect for the following purposes:
- SMS Marketing and Promotions: To send promotional messages, exclusive offers, and updates related to our services, therapies, and wellness programs.
- Compliance with TCR Requirements: To maintain accurate consent records as required by TCR, ensuring compliance with industry regulations and guidelines.
- Customer Support: To respond to any queries or requests related to the Campaign or our services.
- Message Analytics: To track engagement metrics, such as message responses and opt-outs, to improve the overall effectiveness of the Campaign.
Sharing of Your Information
We take your privacy seriously and do not sell, rent, or share your personal information without your consent, except as follows:
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist in delivering SMS marketing messages, maintaining campaign records, and ensuring compliance with TCR requirements. These providers are required to use your information solely for these purposes.
- Legal Requirements: We may disclose your information if required by law, or in response to legal requests or to protect the rights, property, and safety of A Plus Physiotherapy and Wellness Centre, our customers, or others.
How We Protect Your Information
We implement industry-standard security measures to protect your personal information. While we strive to protect your data, please be aware that no method of transmission over the internet is 100% secure. We are committed to using commercially reasonable efforts to safeguard your information.
Opt-Out and Data Retention
- Opt-Out: You have the right to opt-out of receiving marketing messages at any time. To opt-out, simply reply with the word “STOP” to any of our SMS messages. After opting out, you will no longer receive marketing messages from us. Message and data rates may apply to the opt-out process.
- Data Retention: We retain your mobile number and consent records as required by The Campaign Registry (TCR) and other relevant legal obligations. If you opt-out, we will retain minimal information for compliance purposes but will not send further marketing messages.
Your Rights
You have the following rights with respect to your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You may request that we update or correct any inaccuracies in your personal information.
- Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
To exercise these rights, please contact us using the contact information provided below.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If there are material changes to the way we collect, use, or share your information, we will notify you by updating the “Effective Date” at the top of this page. Continued participation in the Campaign after such changes will be deemed acceptance of the updated Privacy Policy.
Compliance with The Campaign Registry (TCR)
By participating in our SMS Campaign, you acknowledge that A Plus Physiotherapy and Wellness Centre has registered our SMS marketing campaign under TCR guidelines and that we comply with TCR requirements for transparency and consent.
Contact Information
If you have any questions about these Terms and Conditions or the Program, please contact us.
A Plus Physiotherapy and Wellness Centre
1150 Morrison Drive, Suite 301
Ottawa, ON, K2H 8S9
Phone: 613-596-4447
Email: admin@aplusphysio.ca
looking to book directly?
NOTE: On the left-hand side of the screen, be sure to review your Booking Summary to make sure all relevant details are correct. Once you’re finished, click on the “Complete Booking” button and you’re good to go!
select your service
Carefully read each description on the right-hand column of the screen and then select which service you’re looking for. Review the address under your Booking Summary and then click on the “Next” button (located on the bottom right-hand corner of the page).
schedule a date & time
Using the calendar tool, select a date and time for your upcoming service. First, select your desired month and date and a list of available times for both morning and afternoon bookings should appear. Next, click on your desired time and then click on the “Next” button once again.
enter your information
Lastly, enter your contact information into the fields on the right-hand side of the page — this includes your full name, email address, mobile phone number and any additional information you think we should know.
movement is life
we keep you moving.
we’re excited to speak with you…
Looking to visit our clinic?
1150 Morrison Drive Suite 301, Ottawa, Ontario
Looking to speak with our staff?
(613) 596-4447
Business Hours
Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: Closed
